Old Man Shouts At Work
It’s pointless, but it feels good!
Why Government is Not a Business
Government should be run like a business. In this article I argue why this is should not be the case.
Keep reading
The Goal of Government
In Goldratt’s classic The Goal, there is a scene where the hero, Alex Rogo, is sitting in his car on the hill overlooking his factory. He is eating pizza and drinking beer while thinking about the question his mentor, Jonah, posed. What is the goal of your company? Alex considers the question and eventually concludes…
Keep reading
Shared Service Centers: This Emperor Has No Clothes
Whether it be one-stop-shop call centers or unified intake through a shiny website, without dealing with the core issues of throughput and quality, all your customer experience efforts make no difference. Those of you who have spent a little time reading John Seddon will know that he likes to rail against call-centers. He explains how…
Keep reading
Remote Work, Maslow, and Culture Shock
When the COVID-19 pandemic began to spread across the globe, many of us were sent home by our employers. A considerable proportion of us will remain there for at least the next year. Moving home took a lot of effort, but I do not think the transition is over. In this article, I will explain…
Keep readingFollow My Blog
Get new content delivered directly to your inbox.
Old Man Shouts at Work 
You must be logged in to post a comment.